Terms and Conditions
Terms and Conditions
Terms and Conditions

E-Shop Purchase Terms – V by Vodafone

Here's what you need to know when you buy anything from our E-Shop.

V by Vodafone products (except V-Auto) must be activated via the V by Vodafone app (available on Android and iOS devices only).  24 month agreement. Requires purchase and activation of V-Home Service subscription. Not a replacement for any home monitoring service. Notifications from Hub to the end user are subject to change and are dependent on network connectivity.
Savings: From 01.01 – 13.08.19:  Was £14 per month, plus £99 upfront device cost.

Terms apply. For full functionality a 30-day V-SIM plan, Vodafone network coverage and GPS signal are required. V by Vodafone products (except V-Auto) must be activated via the V by Vodafone app (available on Android and iOS devices only).

V-Pet
Your 30-day plan provides access to the Kippy app and service. If you cancel or suspend your plan you will no longer be able to access the Kippy app or service.

V-Bag
Please note this product is designed for land-based location tracking and must not be connected or used on an aircraft.

V- Auto
SOS feature: Available only when travelling in the UK. V-Auto works with selected vehicles manufactured after 2003, check compatibility at v.vodafone.com.

V-Kids
Your 30-day plan provides access to the TCLMOVE app and service. If you cancel or suspend your plan you will no longer be able to use TCLMOVE location and messaging features. Frequency of location reporting is subject to GPS and Vodafone network coverage.

V-SOS band
All falls are different and not every fall may be detected. This is not a medical device. Consent required from the user. Your 30-day plan provides access to the V-SOS Band by Vodafone app and service. If you cancel or suspend your plan you will no longer be able to access the V-SOS Band by Vodafone app or service.

V-Home
24 month agreement. Requires purchase and activation of V-Home Service subscription. Not a replacement for any home monitoring service. Notifications from Hub to the end user are subject to change and are dependent on network connectivity.

By ordering from us, you agree you've read and accepted these terms, which comprise the following:

Some products or services may be subject to additional terms or provided by third parties. We recommend you read such terms before proceeding with your order.

If you're an individual who's placing an order, you must be 18 years or older and resident in the UK, or incorporated as a business in the UK, to purchase any products or services from us. Please note that to connect your V-Sim you will need to be resident in the UK.

When you order products and services from this site, we treat this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons - such as a failure to meet credit check criteria, unavailability of products or services, product or pricing errors.

On receipt of your order we'll send you an email describing the products you've ordered. These communications confirm we've received your order, but don't represent any acceptance of your offer to purchase products or services from us. We're not legally obliged to provide the products and services to you during the offer process (before the contract is completed). The contract between you and us will only be completed when we dispatch the products to you. Any products or services on the same order which haven't been dispatched to you don't form part of that contract. Where it is possible to select a “deliver to store” option the point of dispatch will be when you collect your device from the retail store.

Despite our efforts, sometimes information, discounts, promotions, e-vouchers and prices on this site may be incorrect. However, we do try to check these as part of our order processing - and if we spot an error we’ll contact you.

Prices are inclusive of VAT unless we state otherwise. Payment will be debited from your card at the point they are ordered. If we’re unable to supply the products or services to you, we’ll notify you and refund the relevant amounts if debited from your card.

To use your product, you will need to activate your V-Sim, and to select the relevant monthly tariff for your product. You can see the V-Sim Terms and Conditions and V by Vodafone Charging Guide.

You’ll need to pay for your order using your debit or credit card. If we’re unable to take payment from your card, we’ll need to cancel your order. If your order is cancelled you can re-order at any time.

Discounts and e-vouchers may be subject to additional conditions, are not transferable and only valid for the products and services to which they relate.

Each order delivery is free and delivered within 2-3 working days, estimate only. 

Covid-19 shipping delays: It might taken an extra 1-2 working days for orders to be delivered during these difficult times. Your postage will remain free, and we’re working hard to minimise disruption. 

Your order will be delivered by UPS. Once your order has been dispatched you’ll receive a dispatch confirmation email which will include a link for you to track your order. There will be no additional charge for your delivery.

Once you have placed an order we cannot cancel it before delivery. If you're a personal customer, you have the right to cancel your online order no later than 14 days after the day you receive your products or services.

To cancel your order within this period and to arrange the return of products please contact us. You can use live chat or call back on www.v.vodafone.com or in the V by Vodafone app. Alternatively, you can call Vodafone on 191 for free from a Vodafone mobile or 07836191191 from any other UK landline or mobile (standard call charges apply)

Please note the following:

  • You’ll need to get a returns code from us before you return your device – without this, we will be unable to process your return.
  • You'll be responsible for the cost of returning the products to us (including any additional items sent with your product, such as chargers) unless: 
    1. we provide you with a free-to-return envelope
    2. we've delivered them to you in error
    3. the product was damaged or defective at the date of delivery to you.
  • You'll need to take reasonable care of the products until they're returned or collected by us. We recommend you pack the products securely and use a recorded-delivery service to return any high value products to us.
  • We have the right to charge you for any direct costs incurred in collecting the products and missing items, and we may deduct these from any sums owed to you.
  • We'll refund the original purchase price (less any discounts we applied at the time of your purchase) for the products or service you're cancelling, together with the delivery charge to you (unless the delivery charge was a priority or express delivery cost).
  • Refunds will be provided as soon as reasonably possible, and in any case within 14 days of receiving your cancellation request.
  • If you have activated your V-Sim, you’ll need to cancel that separately, using the V by Vodafone app.
  • Products received as part of an e-voucher or promotion on the order you're cancelling need to be returned in addition to any other products.
  • If a product develops a fault within 14 days of purchase, we’ll simply exchange it for a another one under our returns policy You can also return it and get a full refund.

For full details and more information about returns please see our Returns Policy

Please read our Privacy policy for information on why and how we use your personal information, and details on your rights in relation to such information.

If you’re a consumer, the terms of this agreement won’t affect any legal rights you may have under any law, and which we can’t exclude. We’ll send you notices by email, post, text, voicemail or other form of electronic message. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of our services. We may update these terms from time to time, so please check the then-current version before you place your order.

These terms are governed by the laws of England and Wales, and you (and we) agree to submit to the non-exclusive jurisdiction of the courts in England and Wales.

Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.

Version: October 2017

In addition to terms on this site or connected to the use of products or services purchase from this site, and any specific conditions communicated with regard a promotional offer, the following terms will apply when you use a promo code to purchase (or contribute to the purchase of) either: (i) a Designed and Connected by Vodafone product on our e-shop (‘Product’); or (ii) a Vodafone Smart SIM subscription in the Vodafone Smart App (‘Subscription’).

1) The promo code, provided by Vodafone UK enables you, subject to these terms and any additional conditions communicated in respect of a promotional offer, to:

a.) reduce the purchase price of a Product by the amount of the promo code (e.g. by a % or a specific monetary amount); or

b.) reduce the purchase price of a Subscription by the amount of the promo code (e.g. by a % or a specific monetary amount);

c. ) benefit from a ‘free’ period when purchasing a Subscription (e.g. 3 months free).

Any remaining purchase price (including any delivery fees), will still be payable by you. This includes the obligation to continue to pay for any remaining Subscription term after the end of a ‘free’ period – in accordance with the Smart SIM T’s and C’s.

2) The promo code may only be capable of being used with a specific Product or Subscription. If such a condition applies, this will be made clear to you.

3) The promo code may need to be used within a certain time period (which we’ll tell you about), after which it may expire. No cash alternative is available and the promo code is non-transferable.

4) The promo code may be capable of being used in conjunction with other offers (for example you may be able to apply separate promo codes to the purchase of a Product and a Subscription).

5) In most cases, the promo code will need to be inserted by you before payment is confirmed. Typically this will be in the basket or checkout pages on the e-shop or Vodafone Smart App. On occasion, promo codes are applied automatically when you click through to the e-shop using a unique promotional link, but in such instances the application of the code will be apparent in the pricing shown on the basket/checkout pages.

6) Promo codes may be subject to availability. If you enter a promo code and do not see a reduction in the price, this may mean all promo codes have been redeemed. You are under no obligation to proceed with the purchase. However, if the offer of a promo code (e.g. a ‘free’ Subscription period) acted as an incentive to purchase one of our Smart Tech products, and you are unable to apply this code when choosing your Smart SIM price plan, please contact us.

7) As a general rule you can only use a promo code once, and against one applicable Product/Subscription. However, there may be instances when one promo code can be applied against the value of multiple Products in your basket, or when a promo code can be used more than once (e.g. if you wanted to purchase more than one applicable Product or Subscription, you may be able to apply the same promo code against each Product or Subscription). We’ll let you know if this is the case.

8) The promo code may be applied against the original price of the Product or, if the Product is on sale, against the advertised sale price. We’ll make it clear to you the price that the code will reduce/discount.

We reserves the right to suspend, restrict or review any promo code(s) without notice if we believe it they are being used in a way we do not allow or if your use is fraudulent or a law or regulation is passed which means we need to do so.

 

Connected by Vodafone

‘Connected by Vodafone’: Product Purchase Terms

Here's what you need to know when you buy third party products from our ‘Connected by Vodafone’ Smart Tech range (not from the Designed and Connected by Vodafone or the V by Vodafone range) directly from us online or you’re directed to buy third party products from a vendor by clicking through via a link from our sites).

‘Connected by Vodafone’ products sold online through our site will be bundled with a Vodafone Smart SIM (also known as V-Sim by Vodafone) (the “SIM”). You will need to activate the SIM and select the necessary connectivity price plan before being able to use the full functionality of the product.  Vodafone network coverage and GPS signal are required. 

For ’Connected by Vodafone’ products that we do not sell ourselves, we will provide a link that will take you to a third party retailer where the product can be purchased. Vodafone has checked that the SIM will work in these devices. We do not sell these devices ourselves however, if you choose to follow one of the links, you are purchasing this device from a third party and your consumer rights are protected in line with the vendor's policies. Vodafone accepts no responsibility for the hardware purchased from a third party, except to the extent it relates to the SIM used in conjunction with these products. In addition, Vodafone is not responsible for the security, data processing or functionality of the third party products, which are used entirely at your own risk.

Third party product terms and privacy policies may apply – please see below for more information.

Products ordered online from our site

By ordering a ‘Connected by Vodafone’ product (which is not from the ‘Designed and Connected by Vodafone’ or V by Vodafone range) directly from our site, you agree you've read and accepted these terms, which comprise the following:

‘Connected by Vodafone’ products that you buy from us online may also be subject to additional terms and privacy policies in respect of both the product and any associated service or app. We recommend you read such terms before proceeding with your order.

 

Products ordered through third party vendors

By following a link from the ‘Connected by Vodafone’ online site to purchase a product from a third party, you understand that you are purchasing this device from a third party and your consumer rights are protected in line with the vendor's policies.

Vodafone accepts no responsibility for the hardware purchased from a third party, except to the extent it relates to (i) SIM used in conjunction with ’Connected by Vodafone’ products. In addition, Vodafone is not responsible for the security, data processing or functionality of these products, which are used entirely at your own risk.

If the product is bundled with a SIM, the Vodafone Smart SIM Terms and Conditions and Connected by Vodafone Charging Guide will apply at the point you decide to activate the SIM. This will be explained to you during the activation process. If you download the Vodafone Smart App, the Vodafone Smart App Terms and Conditions and Privacy Statement will also apply.

Products that you buy through a third party vendor may also be subject to additional terms in respect of both the product and any associated service or app. We recommend you read such terms before proceeding with your order.

If you're an individual who's placing an order, you must be 18 years or older to purchase any products or services from us. Please note that to connect your Vodafone Smart SIM you will need to be resident in the UK.

When you order ‘Connected by Vodafone’ products and services from us online, we treat this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons - such as a failure to meet credit check criteria, unavailability of products or services, product or pricing errors.

On receipt of your order we'll send you an email describing the products you've ordered. These communications confirm we've received your order, but don't represent any acceptance of your offer to purchase products or services from us. We're not legally obliged to provide the products and services to you during the offer process (before the contract is completed).

The contract between you and us will only be completed when we dispatch the products to you. Any products or services on the same order which haven't been dispatched to you don't form part of that contract. Where it is possible to select a “deliver to store” option the point of dispatch will be when you collect your device from the retail store.

Despite our efforts, sometimes information, discounts, promotions, e-vouchers and prices on this site may be incorrect. However, we do try to check these as part of our order processing - and if we spot an error we’ll contact you.

Prices are inclusive of VAT unless we state otherwise. Payment will be debited from your card at the point they are ordered. If we’re unable to supply the products or services to you, we’ll notify you and refund the relevant amounts if debited from your card.

To use your ‘Connected by Vodafone’ product ordered online, you will need to activate your SIM, and select the relevant subscription plan for your product. You can see the Vodafone Smart SIM Terms and Conditions and Connected by Vodafone’ Charging Guide for more information.

You’ll need to pay for your device order using your debit or credit card. If we’re unable to take payment from your card, we’ll need to cancel your order. If your order is cancelled you can re-order at any time.

Discounts and e-vouchers may be subject to additional conditions (which we’ll make known), are not transferable and only valid for the products and services to which they relate.

Each order delivery is free and delivered within 2-3 working days, estimate only. 

Covid-19 shipping delays: It might taken an extra 1-2 working days for orders to be delivered during these difficult times. Your postage will remain free, and we’re working hard to minimise disruption. 

We will send your order by UPS. There will be no additional charge for your delivery.

Once you have placed an order we cannot cancel it before delivery. If you're a consumer (and not a business), you have the right to cancel your online order no later than 14 days after the day you receive your products or services.

To cancel your orders from us within this period, and to arrange the return of products please contact us. You can use live chat or call back on www.v.vodafone.com/uk/contact or in the Vodafone Smart App. Alternatively, you can call Vodafone on 191 for free from a Vodafone mobile or 07836191191 from any other UK landline or mobile (standard call charges apply)

Please note the following:

  • You’ll need to get a returns code from us before you return your device – without this, we will be unable to process your return.
  • You'll be responsible for the cost of returning the products to us (including any additional items sent with your product, such as chargers) unless:
 
  1. we provide you with a free-to-return envelope
  2. we've delivered them to you in error
  3. the product was damaged or defective at the date of delivery to you
 
  • You'll need to take reasonable care of the products until they're returned or collected by us. We recommend you pack the products securely and use a recorded-delivery service to return any high value products to us.
  • We have the right to charge you for any direct costs incurred in collecting the products and missing items, and we may deduct these from any sums owed to you.
  • We'll refund the original purchase price (less any discounts we applied at the time of your purchase) for the products or service you're cancelling, together with the delivery charge to you (unless the delivery charge was a priority or express delivery cost).
  • Refunds will be provided as soon as reasonably possible, and in any case within 30 days of receiving your cancellation request.
  • If you have activated your SIM, you’ll need to cancel that separately, using the Vodafone Smart App – the Vodafone Smart SIM terms apply to the cancellation of the SIM service, and you may need to pay early termination fees if you are still within a minimum fixed term.
  • Products received as part of an e-voucher or promotion on the order you're cancelling need to be returned in addition to any other products.

For full details and more information about returns please see our Returns Policy

We will process your personal data for a number of purposes when you use our services, for more information on how we process your data for different services and how to exercise your data protection rights, please read our: 

Vodafone Customer Privacy Policy;

E-Shop Privacy Supplement; and

Vodafone Smart SIM Privacy Supplement;

Please note that third party devices that you choose to use with a Vodafone Smart SIM will be subject to their own privacy policies. We recommend that you read and understand these privacy policies before choosing a device. See ‘Your agreement with us’ for more information.

If you’re a consumer (and not a business) that has bought direct from us, the terms of this agreement won’t affect any legal rights you may have under any law, and which we can’t exclude. We’ll send you notices by email, post, text, voicemail or other form of electronic message. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of our services. We may update these terms from time to time, so please check the then-current version before you place your order.

These terms are governed by the laws of England and Wales, and you (and we) agree to submit to the non-exclusive jurisdiction of the courts in England and Wales.

Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.

Version: August 2020