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Terms and Conditions
Terms and Conditions
Terms and Conditions

E-Shop Purchase Terms – V by Vodafone

Here's what you need to know when you buy anything from our E-Shop.

V-Multi:  For full functionality a 30-day V-SIM plan, Vodafone network coverage and GPS signal are required. V by Vodafone products (except V-Auto) must be activated via the V by Vodafone app (available on Android and iOS devices only).  Please note this product is designed for land-based location tracking and must not be connected or used on an aircraft.

Savings verification:
From 16.01.2020 to 26.02.2020: £45 upfront device cost, plus £2 monthly subscription.
From 31.01.2020 to 29.02.2020: £45 upfront device cost, plus £0 monthly subscription for three months.

£2 per month subscription, plus £22.50 upfront device cost: Offer available from 27.03.2020, whilst stock lasts.

Whilst we’ll try and fulfil this offer, we’ll not be responsible if something happens that is beyond our reasonable control. Vodafone reserves the right to withdraw, amend or cancel this offer at any time.

V by Vodafone products (except V-Auto) must be activated via the V by Vodafone app (available on Android and iOS devices only).  24 month agreement. Requires purchase and activation of V-Home Service subscription. Not a replacement for any home monitoring service. Notifications from Hub to the end user are subject to change and are dependent on network connectivity.
Savings: From 01.01 – 13.08.19:  Was £14 per month, plus £99 upfront device cost.

Terms apply. For full functionality a 30-day V-SIM plan, Vodafone network coverage and GPS signal are required. V by Vodafone products (except V-Auto) must be activated via the V by Vodafone app (available on Android and iOS devices only).

V-Pet
Your 30-day plan provides access to the Kippy app and service. If you cancel or suspend your plan you will no longer be able to access the Kippy app or service.

V-Bag
Please note this product is designed for land-based location tracking and must not be connected or used on an aircraft.

V- Auto
SOS feature: Available only when travelling in the UK. V-Auto works with selected vehicles manufactured after 2003, check compatibility at v.vodafone.com.

V-Kids
Your 30-day plan provides access to the TCLMOVE app and service. If you cancel or suspend your plan you will no longer be able to use TCLMOVE location and messaging features. Frequency of location reporting is subject to GPS and Vodafone network coverage.

V-SOS band
All falls are different and not every fall may be detected. This is not a medical device. Consent required from the user. Your 30-day plan provides access to the V-SOS Band by Vodafone app and service. If you cancel or suspend your plan you will no longer be able to access the V-SOS Band by Vodafone app or service.

V-Home
24 month agreement. Requires purchase and activation of V-Home Service subscription. Not a replacement for any home monitoring service. Notifications from Hub to the end user are subject to change and are dependent on network connectivity.

By ordering from us, you agree you've read and accepted these terms, which comprise the following:

Some products or services may be subject to additional terms or provided by third parties. We recommend you read such terms before proceeding with your order.

If you're an individual who's placing an order, you must be 18 years or older and resident in the UK, or incorporated as a business in the UK, to purchase any products or services from us. Please note that to connect your V-Sim you will need to be resident in the UK.

When you order products and services from this site, we treat this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons - such as a failure to meet credit check criteria, unavailability of products or services, product or pricing errors.

On receipt of your order we'll send you an email describing the products you've ordered. These communications confirm we've received your order, but don't represent any acceptance of your offer to purchase products or services from us. We're not legally obliged to provide the products and services to you during the offer process (before the contract is completed). The contract between you and us will only be completed when we dispatch the products to you. Any products or services on the same order which haven't been dispatched to you don't form part of that contract. Where it is possible to select a “deliver to store” option the point of dispatch will be when you collect your device from the retail store.

Despite our efforts, sometimes information, discounts, promotions, e-vouchers and prices on this site may be incorrect. However, we do try to check these as part of our order processing - and if we spot an error we’ll contact you.

Prices are inclusive of VAT unless we state otherwise. Payment will be debited from your card at the point they are ordered. If we’re unable to supply the products or services to you, we’ll notify you and refund the relevant amounts if debited from your card.

To use your product, you will need to activate your V-Sim, and to select the relevant monthly tariff for your product. You can see the V-Sim Terms and Conditions and V by Vodafone Charging Guide.

You’ll need to pay for your order using your debit or credit card. If we’re unable to take payment from your card, we’ll need to cancel your order. If your order is cancelled you can re-order at any time.

Discounts and e-vouchers may be subject to additional conditions, are not transferable and only valid for the products and services to which they relate.

If you place an order before 13:00, your items will be delivered within 2 working days. If you place order after 13:00 on a Friday, Saturday or Sunday, your items will be picked and packed the following Monday and delivered within 2-4 working days. Delivery dates are estimates only.

Your order will be delivered by UPS. Once your order has been dispatched you’ll receive a dispatch confirmation email which will include a link for you to track your order. There will be no additional charge for your delivery.

Once you have placed an order we cannot cancel it before delivery. If you're a personal customer, you have the right to cancel your online order no later than 14 days after the day you receive your products or services.

To cancel your order within this period and to arrange the return of products please contact us. You can use live chat or call back on www.v.vodafone.com or in the V by Vodafone app. Alternatively, you can call Vodafone on 191 for free from a Vodafone mobile or 07836191191 from any other UK landline or mobile (standard call charges apply)

Please note the following:

  • You’ll need to get a returns code from us before you return your device – without this, we will be unable to process your return.
  • You'll be responsible for the cost of returning the products to us (including any additional items sent with your product, such as chargers) unless: 
    1. we provide you with a free-to-return envelope
    2. we've delivered them to you in error
    3. the product was damaged or defective at the date of delivery to you.
  • You'll need to take reasonable care of the products until they're returned or collected by us. We recommend you pack the products securely and use a recorded-delivery service to return any high value products to us.
  • We have the right to charge you for any direct costs incurred in collecting the products and missing items, and we may deduct these from any sums owed to you.
  • We'll refund the original purchase price (less any discounts we applied at the time of your purchase) for the products or service you're cancelling, together with the delivery charge to you (unless the delivery charge was a priority or express delivery cost).
  • Refunds will be provided as soon as reasonably possible, and in any case within 14 days of receiving your cancellation request.
  • If you have activated your V-Sim, you’ll need to cancel that separately, using the V by Vodafone app.
  • Products received as part of an e-voucher or promotion on the order you're cancelling need to be returned in addition to any other products.
  • If a product develops a fault within 14 days of purchase, we’ll simply exchange it for a another one under our returns policy You can also return it and get a full refund.

For full details and more information about returns please see our Returns Policy

Please read our Privacy policy for information on why and how we use your personal information, and details on your rights in relation to such information.

If you’re a consumer, the terms of this agreement won’t affect any legal rights you may have under any law, and which we can’t exclude. We’ll send you notices by email, post, text, voicemail or other form of electronic message. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of our services. We may update these terms from time to time, so please check the then-current version before you place your order.

These terms are governed by the laws of England and Wales, and you (and we) agree to submit to the non-exclusive jurisdiction of the courts in England and Wales.

Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.

Version: October 2017

Works With V

For ‘On the Go’ Works With V products sold online through our site, goods will be bundled with a V-Sim. You will need to activate the V-Sim and select the necessary connectivity price plan before being able to use the full functionality of the product. Vodafone network coverage and GPS signal are required.

For ‘Home’ Works With V products sold online through our site, you will need to ensure you have a compatible hub (where these products require hub connectivity), and you may need to activate a V-Home Service plan, before being able to use the full functionality of the product. Internet connectivity is required. The V-Home Service plan can only be activated with hubs that have been purchased from Vodafone. Please read see product pages and the FAQs for more information.

For ‘On the Go’ and ‘Home’ products that we do not sell ourselves, we will provide a link that will take you to a third party retailer where the product can be purchased. Vodafone has checked that the V-Sim will work in the ‘On the Go’ devices. We do not sell these devices ourselves however, if you choose to follow one of the links, you are purchasing this device from a third party and your consumer rights are protected in line with the vendor’s policies. Vodafone accepts no responsibility for the hardware purchased from a third party, except to the extent it relates to a V-Sim or a V-Home Service plan used in conjunction with these products. In addition, Vodafone C2 Generalis not responsible for the security, data processing or functionality of the third party products, which are used entirely at your own risk.

Third party product terms and privacy policies may apply – please see below for more information.

 

Products ordered online from our site

By ordering a Works With V product (which is not from the V by Vodafone range) directly from our site, you agree you’ve read and accepted these terms, which comprise the following:

Third party Works With V products that you buy from us online may also be subject to additional terms and privacy policies in respect of both the product and any associated service or app. We recommend you read such terms before proceeding with your order.

Products ordered through third party vendors

By following a link from the ‘Works With V’ online site to purchase a product from a third party, you understand that you are purchasing this device from a third party and your consumer rights are protected in line with the vendor’s policies.

Vodafone accepts no responsibility for the hardware purchased from a third party, except to the extent it relates to (i) a V-Sim used in conjunction with ‘On the Go’ products; or (ii) a V-Home Service plan used in conjunction with ‘Home’ products . In addition, Vodafone is not responsible for the security, data processing or functionality of these products, which are used entirely at your own risk.

If the product is bundled with a V-Sim, the V-Sim Terms and Conditions and Works With V Charging Guide will apply at the point you decide to activate the V-Sim. If the product requires a V-Home Service plan, the V-Home Service Plan Terms and Conditions and Works With V Charging Guide will apply at the point you decide to activate the V-Home Service plan. This will be explained to you during the activation process. If you download the V by Vodafone App, the V by Vodafone App Terms and Conditions and Privacy Statement will also apply.

Products that you buy through a third party vendor may also be subject to additional terms in respect of both the product and any associated service or app. We recommend you read such terms before proceeding with your order.

If you’re an individual who’s placing an order, you must be 18 years or older to purchase any products or services from us. Please note that to connect your V-Sim you will need to be resident in the UK.

When you order Works With V products and services from us online, we treat this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons - such as a failure to meet credit check criteria, unavailability of products or services, product or pricing errors.

On receipt of your order we’ll send you an email describing the products you’ve ordered. These communications confirm we’ve received your order, but don’t represent any acceptance of your offer to purchase products or services from us. We’re not legally obliged to provide the products and services to you during the offer process (before the contract is completed).

The contract between you and us will only be completed when we dispatch the products to you. Any products or services on the same order which haven’t been dispatched to you don’t form part of that contract. Where it is possible to select a “deliver to store” option the point of dispatch will be when you collect your device from the retail store.

Despite our efforts, sometimes information, discounts, promotions, e-vouchers and prices on this site may be incorrect. However, we do try to check these as part of our order processing - and if we spot an error we’ll contact you.

Prices are inclusive of VAT unless we state otherwise. Payment will be debited from your card at the point they are ordered. If we’re unable to supply the products or services to you, we’ll notify you and refund the relevant amounts if debited from your card.

To use your Works With V ‘On the Go’ product ordered online, you will need to activate your V-Sim, and select the relevant monthly tariff for your product. You can see the V-Sim Terms and Conditions and Works With V Charging Guide for more information.

To use your Works With V ‘Home’ product ordered online, you may need to activate a V-Home Service plan, however the V-Home Service plan can only be activated with hubs that have been purchased from Vodafone. You can see the FAQs, V-Home Service Plan Terms and Conditions and Works With V Charging Guide for more information.

You’ll need to pay for your order using your debit or credit card. If we’re unable to take payment from your card, we’ll need to cancel your order. If your order is cancelled you can re-order at any time.

Discounts and e-vouchers may be subject to additional conditions (which we’ll make known), are not transferable and only valid for the products and services to which they relate.

If you order before 13:00, your items will be delivered within 2 working days. If you order after 13:00 on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and delivered within 2-4 working days. Deliveries dates are estimates only and deliveries will only be made to UK addresses.

We will ship your order by UPS, once your order has been dispatched you’ll receive a dispatch confirmation email which will include a link for you to track your order. There will be no additional charge for your delivery.

Once you have placed an order we cannot cancel it before delivery. If you’re a consumer (and not a business), you have the right to cancel your online order no later than 14 days after the day you receive your products or services.

To cancel your orders from us within this period, and to arrange the return of products please contact us. You can use live chat or call back on www.v.vodafone.com or in the V by Vodafone app. Alternatively, you can call Vodafone on 191 for free from a Vodafone mobile or 07836191191 from any other UK landline or mobile (standard call charges apply)

Please note the following:

  • You’ll need to get a returns code from us before you return your device – without this, we will be unable to process your return.
  • You’ll be responsible for the cost of returning the products to us (including any additional items sent with your product, such as chargers) unless:              
    1) we provide you with a free-to-return envelope
    2) we’ve delivered them to you in error
    3) the product was damaged or defective at the date of delivery to you.
  • You’ll need to take reasonable care of the products until they’re returned or collected by us. We recommend you pack the products securely and use a recorded-delivery service to return any high value products to us.
  • We have the right to charge you for any direct costs incurred in collecting the products and missing items, and we may deduct these from any sums owed to you.
  • We’ll refund the original purchase price (less any discounts we applied at the time of your purchase) for the products or service you’re cancelling, together with the delivery charge to you (unless the delivery charge was a priority or express delivery cost).
  • Refunds will be provided as soon as reasonably possible, and in any case within 30 days of receiving your cancellation request.
  • If you have activated your V-Sim, you’ll need to cancel that separately, using the V by Vodafone app – the V-Sim terms apply to the cancellation of the V-Sim service.
  • If you have activated your V-Home Service plan, you’ll need to cancel that separately, using the V by Vodafone app – the V-Home Service plan terms apply to the cancellation of the V-Home service.
  • Products received as part of an e-voucher or promotion on the order you’re cancelling need to be returned in addition to any other products.
  • If a product develops a fault within 30 days of purchase, we’ll simply exchange it for another one under our returns policy. You can also return it and get a full refund.

For full details and more information about returns please see our Returns Policy

 

We will process your personal data for a number of purposes when you use our services, for more information on how we process your data for different services and how to exercise your data protection rights, please read our:

V-Sim Privacy Supplement (for ‘On the Go’ products); and

Home Add-on Services Privacy Supplement (for ‘Home’ products)

Please note that third party devices that you choose to use with a V-Sim or V-Home Service plan will be subject to their own privacy policies. We recommend that you read and understand these privacy policies before choosing a device. See ‘Your agreement with us’ for more information.

 

If you’re a consumer (and not a business) that has bought direct from us, the terms of this agreement won’t affect any legal rights you may have under any law, and which we can’t exclude. We’ll send you notices by email, post, text, voicemail or other form of electronic message. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of our services. We may update these terms from time to time, so please check the then-current version before you place your order.

These terms are governed by the laws of England and Wales, and you (and we) agree to submit to the non-exclusive jurisdiction of the courts in England and Wales.

Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.

Version: July 2019

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