A separate Vodafone Smart SIM subscription is required.
After purchasing your device, download the Vodafone Smart App and activate one of the below subscription plans:
All orders are free of charge
14 days for free returns
Contact centre experts will answer any queries
Vodafone Smart SIM uses our global network to keep this device connected to your phone from a distance or whilst in other countries. Similar to most phones, you need to subscribe to a price plan to connect to our network.
Characters may be subject to change. Features subject to Vodafone network coverage and GPS signal. Connectivity subscription required and Terms apply. See FAQs for more info.
Kids can frame their photos with Disney Characters
Character-themed activity with iconic sound effects when they move
Kids can change their selected character whenever they like
Updated over time with exciting new characters – at no extra charge
Characters may be subject to change. Features subject to Vodafone network coverage and GPS signal. Connectivity subscription required and Terms apply. See FAQs for more info.
Characters may be subject to change. Features subject to Vodafone network coverage and GPS signal. See FAQs for more info. © Disney. © Disney/Pixar. © & ™ Lucasfilm Ltd. © 2020 MARVEL.
All communication between approved contacts only. Features and accuracy of location subject to Vodafone network coverage and GPS signal. See FAQs for more info. © Disney. © Disney/Pixar. © & ™ Lucasfilm Ltd. © 2020 MARVEL.
All communication between approved contacts only. Features and accuracy of location subject to Vodafone network coverage and GPS signal. See FAQs for more info. © Disney. © Disney/Pixar. © & ™ Lucasfilm Ltd. © 2020 MARVEL.
All communication between approved contacts only. Features and accuracy of location subject to Vodafone network coverage and GPS signal. See FAQs for more info. © Disney. © Disney/Pixar. © & ™ Lucasfilm Ltd. © 2020 MARVEL.
All communication between approved contacts only. Approved contacts may also be able to set controls over the device (depending on permission level). Subject to Vodafone network coverage and GPS signal. See FAQs for more info. © Disney. © Disney/Pixar. © & ™ Lucasfilm Ltd. © 2020 MARVEL.
IP68 withstands immersion in fresh water to a depth of 10 metres for up to 30 minutes. The watch is not designed for swimming, diving, or prolonged submersion in water. See FAQs for more info. © Disney. © Disney/Pixar. © & ™ Lucasfilm Ltd. © 2020 MARVEL.
Neo is made smart by the built-in Vodafone Smart SIM which connects to Vodafone’s trusted global network. This means that unlike most activity trackers Neo can keep in touch with your smartphone over long distances and be used in over 100 countries.
Vodafone Smart SIM also known as V-Sim by Vodafone. Smart SIM works in over 100 countries please see FAQs for more information. Subject to Vodafone network coverage and GPS signal. © Disney. © Disney/Pixar. © & ™ Lucasfilm Ltd. © 2020 MARVEL.
Power up your device by holding down the front button for 5 seconds
Connect your device using the Vodafone Smart App
Stay in touch while giving little ones their independence
Neo is made smart by the built-in Vodafone Smart SIM which connects to Vodafone’s trusted global network. This means that unlike most activity trackers Neo can keep in touch with your smartphone over long distances and be used in over 100 countries. Similar to most phones, you'll need to subscribe to a price plan during set up to connect to our network and use Neo’s features.
In addition to its traditional watch strap, Neo comes with an angled strap, which lets kids view the watch’s face without having to tilt their head, for added ease and comfort.
There is no minimum or maximum age limit but if the watch wearer is under 18, the main admin is responsible for making sure that the child’s parent/guardian:
(i) Has consented to their child using Neo and to Vodafone tracking the location of the watch
(ii) Has been informed of the features and limitations of the device
(iii) Understands, and has advised their child on how to use Neo
Please see T's & C's and Privacy Policy for more info.
Neo isn't a tracker, therefore can't be used to track the wearer automatically without you requesting a location update. The 'Map' in the Vodafone Smart App will only show the location of the watch at a specific point in time. Neo's location only updates when you re-open the 'Map' or when you tap the refresh button and Neo does not store location history.
Neo does not allow access to the internet. Kids can only communicate with the main admin/guardian or trusted contacts they have pre-approved in the Vodafone Smart App.
The Smart Tech Charges Guide has a list of all the countries we currently support. This list is updated from time to time, so it’s worth checking back each time you go abroad to make sure that Neo will work in the country you’re visiting.
Kids can make calls, send emojis and choose from a list of pre-defined messages to send to trusted contacts. Neo cannot send free-drafted text messages.
© 2021 Vodafone Group