This privacy statement explains the information that is collected by Vodafone through the connectivity services we provide to your Connected Devices (‘Connected Devices’) and how this data will be processed. Connected Devices are those that are compatible with a V-Sim. You can view this statement, and the statement for our Connected Devices in the Settings Menu of the App at any time.
Some of our products are developed in partnership with specific third party partners, who will process your personal data as a data controller in their own right.
We take the privacy of our users very seriously. We ask that you read this privacy statement carefully as it contains important information about how we will use your personal data.
We have recently revised our Privacy Statement for this App and Service; the main changes are listed below.
Last updated: 05/11/2018
We are Vodafone Ireland Ltd, a member of the Vodafone Group.
Our registered office is Vodafone Ireland, Mountain View, Leopardstown, Dublin 18. We are registered in Ireland under company number 326967.
Our main switchboard is +353 1 2037000.
How to contact us
Data Protection Officer
The types of information we process about you when you use your Connected Devices are:
We’ll also get information about how you use our products and services, such as:
When we collect your personal information
We collect your personal information when:
Third party sources of data
Given that our customer care teams act of your one-stop-shop for queries and issues around your Connected Devices, we share limited personal data between Vodafone and the partners whose products you have purchased in order for us to achieve this. For example, we may need to share the fact that your device isn’t working or that we needed to reset it with the partner in question.
If you have given us your permission, we also receive your Connected Device’s Service Data from our partners in order to profile you and tailor our communications to you. For example, if we can see that you regularly use a product we might think you want to hear about our others. You can adjust your privacy preferences at any time; see Marketing and profiling for more details.
Where necessary, we collect information from certain organisations. These include fraud-prevention agencies, business directories and credit reference agencies.
Vodafone will process your personal data based on:
1. To provide you with your service
We use your information for service provision and to fulfil any purchases you have made:
If you are opted into marketing and have given us permission to use your data to tailor these communications, we’ll use your purchasing preferences and data from your Connected Devices to inform the sorts of marketing we should be sending you so that it’s the most relevant for you. For example, if we can see that you have purchased V-Pet, we can make sure we don’t market that product to you.
To opt out of Marketing messages or profiling:
If you no longer want to receive marketing messages from Vodafone, you can elect to opt out of all marketing communications or only selected methods (email, messaging, phone or post).
There are various ways to opt out:
Opting out does not mean that you won’t any longer receive service-related messages, such as messages telling you about your order status or when our Terms & Conditions change. You will still continue to receive those (unless we have indicated otherwise).
Outside of the profiling we conduct for marketing purposes to tailor and personalise the communications we send, we also profile you for credit, fraud and security purposes.
This can sometimes use systems to make automated decisions based on personal information we have or are allowed to collect from others. The goal is to make the decisions as quick, efficient, fair and correct as possible, based on what we know. It can affect the products or services we may offer you now or in the future.
We will process your personal data in order to protect against and detect fraud, and to recover debts or trace those who owe us money resulting from the use of our services.
Where applicable, we share information about you with:
We also share aggregate performance information with third party V by Vodafone partners to understand how products and the V by Vodafone offering is performing commercially. For example, if we know that certain products are selling well, we can focus on partnering with more partners that cater to the market. This information does not identify you personally.
If you are a non-Vodafone consumer mobile customer and we need to verify your identity, we will need to transfer your data to our service provider, which is based in India. Additionally our customer care centres are run by Vodafone Shared Services which is based in Hungary, Egypt, India and Romania.
When Vodafone sends your information to a country that is not in the EEA, we make sure that your information is properly protected. We will always ensure that there is a proper legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to EU data protection standards then we will ask the third party to enter into a legal agreement that reflects those standards.
We’ll store and process your information for as long as we have to by law or as long as we need to be able to deliver you the services you have requested. We’ll keep some personal information for a reasonable period after your contract with us has finished in case you decide to use our services again. We, or one of our partners, may contact you about Vodafone services during this time if you haven’t opted out of receiving marketing communications from us. Once these bases have expired, we’ll delete that information.
We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.
The same applies to any third-party websites or content you connect to using our products and services.
You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our Customer Services team via v.vodafone.com.
If you become aware that any of the information we keep about you is incorrect or outdated, you can log into your My Vodafone account to edit your personal details. Alternatively, please contact customer care on 1907.
If you are a current customer and would like a copy of your personal data, you can submit your request by logging into your My Vodafone account. If you are not an active customer, please send your request to email@example.com including details of the account in question or any accounts you have previously had.
We will confirm receipt of your request and ensure that you receive this information within one month of the date of your request.
You can submit a portability request by this by logging into your My Vodafone account.
You will receive your information in a digital, machine-readable format.
If you want to contact us about any of your rights, or to enquire or make a complaint about how we use your information, contact our Customer Services team via v.vodafone.com or by email at firstname.lastname@example.org We’ll do our best to help but if you’re still unhappy, you can contact Data Protection Commission. Contact details for the Data Protection Commissioner are:
If you wish to restrict the use of your data by Vodafone, please email email@example.com. It is helpful to let us know the reason for your restriction request.
If you would like us to remove your personal data from our records, you can request this by logging into your My Vodafone account. If you do not have an active account, please email firstname.lastname@example.org to let us know what information you would like to have deleted.
We will send you confirmation when your request has been completed. Please note that if you have an active service with us, much of the information that we keep about you cannot be deleted as this is required to provide you with the service to you and to provide support to you.
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